MSC Fact Sheet
MSC Industrial Supply is one of the largest direct marketers and premier distributors of Metalworking and Maintenance, Repair and Operations ("MRO") supplies to industrial customers throughout the United States. MSC employs one of the industry's largest sales forces and distributes over 500,000 industrial products from over 2000 suppliers to over 300,000 customers.
In-stock availability is approximately 99%, with next day standard delivery in the contiguous United States on qualifying orders up until 8:00 p.m. Eastern Time. MSC reaches its customers through a combination of approximately 22 million direct-mail catalogs, 100 branch sales offices, 986 salespeople, the Internet and associations with some of the world's most prominent B2B e-Commerce portals.
Every major milestone in our history has been based on servicing the needs of our customers. Take a look at some of the highlights below and join us as we look forward to the achievements yet to come!
1941: Sid Jacobson founded Sid Tool in New York
1964: Published its first catalog, The Big Book. Moved operations from New York City to Ames Court in Plainview, Long Island - MSC's first Customer Fulfillment Center
1969: Entered into computerized inventory management and order processing, one of the first distributors to do so
1978: Established a fully integrated Quality Assurance Department, one of the first distributors to do so
1982: Sid Jacobson's son, Mitchell Jacobson, became President of MSC
1988: Offered UPS 1- to 2-day delivery
1988: Opened its first branch in Pawtucket, RI
1989: Introduced Total Quality Management
1990: Opened a second Customer Fulfillment Center in Atlanta, GA
1991: Started the industry's first Same Day Shipping Guarantee
1994: Began major product expansion into MRO-type product categories
1995: Began trading on the NYSE (ticker symbol MSM)
1996: Opened a third Customer Fulfillment Center in Elkhart, IN
1997: Relocated its Plainview, NY, Customer Fulfillment Center to Harrisburg, PA
1998: Moved its Customer Support Center/Corporate Headquarters to Melville, NY
1999: Opened a fourth Customer Fulfillment Center in Reno, NV
2000: "Big Book" items offered on the Internet
2002: Awarded GSA Contract #GS-06F-0010N
2003: Awarded USPS MRO Contract #2CMROS-03-B-4457
2004: Started the West Coast expansion by opening our first sales office in Southern California (the Los Angeles sales office)
2005: David Sandler promoted to CEO. Launched new Keyword Search on mscdirect.com.
2006: MSC acquires J&L Industrial
2007: Successfully merged J&L's systems to MSC's computer systems. Completed the integration of the J&L distribution centers, positioning MSC to begin working on full integration and offering customers the best of both worlds.
2008: MSC launched its "Get It Next Day... at no additional cost" program with a standard national ordering cut-off time of 8:00PM ET.
2008: MSC fully integrated J&L and launched a new brand, "MSC/J&L Metalworking," focused on offering technical information and assistance, products and services targeted towards our metalworking customers.
2009: MSC completed the final phase of the brand transition and MSC/J&L Metalworking became MSC Industrial Supply - Metalworking's Best Choice. The focus continues to be on metalworking - offering customers best-in-class service and technical assistance.
2011: MSC continues West Coast expansion with the acquisition of Rutland Tool. MSC also acquires American Tool Supply (ATS). MSC achieves $2 Billion dollars in annual sales! Sid Jacobson's grandson, Erik Gershwind, became President and COO of MSC.
2012: MSC acquires ATS Industrial Supply (Salt Lake City, UT and Phoenix, AZ). Launches new "Best in Class" MSCDirect.com web experience.
2013: Erik Gershwind is promoted to President and Chief Executive Officer
2013: MSC acquires Barnes Distribution North America to expand its industry leading inventory management solutions and its footprint in Canada
2013: MSC opens new customer support center in Davidson, N.C., to support growth