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Account Management

Frequently Asked Questions

Frequently Asked Questions

There are three scenarios to set up an account:

Existing MSC Industrial Supply account: If you have previously placed an order with MSC Industrial Supply (by telephone, fax or online, etc.), your account already exists. You can locate that account by clicking on the Register link found at the top tight of any page on the MSC website, then click the yes radio button that states you have an existing account. Then enter your MSC Industrial Supply account number, email address and billing address zip code. Select the Locate Account button.

Previously registered users: Simply click on the Sign in link at the top right of any page on the MSC website. Enter your username and password, and then click on the Login button. If you have forgotten your username or password, there are tools on the login page that will allow you to retrieve and reset them.

Customers who are new to the website and MSC Industrial Supply: Click the Register link at the top of any page on the MSC website, then enter the required information when prompted.

If you’d prefer to use Guest checkout and at the end of your checkout process decide to create an account, you can do so at that time.

To add a credit card to the account, log in and from the Account screen, select Billing Information from under the heading My Account Settings. Then select the Add a New Credit Card button to store your credit card information. During creation you can also set this as your default payment method for checkout.

A new ship-to can be added from the Account screen by clicking on Shipping addresses, then the add a new address button and entering the required information, or by calling Customer Care at 1-800-645-7270.

Our dedicated customer care team is here to help