Policies and Documents

To view your Online Return options, log in to your account and navigate from the Account page to your Order History page. Returns can be started after locating the item you’d like to return.

Once you log in to your account page, you can navigate to your Order History. There, you will be able to locate the item you’d like to return in either the All Orders or Shipped Orders tab. Ensure that the item is in an invoiced status and select the Return Item button. Add the return quantity, the reason and add any comments if applicable. Continue to the Review Return screen and then confirm your return. You will then be brought to the Return Authorization screen.

Yes, mscdirect.com does support live chat with a dedicated eCommerce customer service representative.