Effective November 2022
MSC has a separate Privacy Notice for California residents which can be found here: California Privacy Notice.
Information covered by this policy
This Policy covers personally identifiable information and other visitor information collected by MSC Industrial Supply and our advertising partners and affiliations on the Website (sometimes referred to as the "Site") and through other means, including sweepstakes and other promotional programs and directly by our customer service department.
The Information we collect and how we collect it
MSC Industrial Supply may collect personally identifiable information about you and your browsing history, and other information regarding your usage of the Site, including without limitation:
- Customer name
- Email address
- User ID and password
- Billing address and telephone number
- Shipping address and telephone number (if different from billing address)
- Job title
- Federal Tax ID or SSN (DUNS # if an open account)
- Credit card information (optional)
- Birth date
- Viewing history
- Web preferences
- Purchase history
- IP address
- Other information needed to provide access to the Site's applications or MSC Industrial Supply's provision of products and services to you
Our email communications will sometimes include "refer a friend" functionality that allows the recipient to forward the email to a peer. In these cases, the referrer's personal information is not disclosed and only the referral's email address is collected.
Cookies, Beacons and other technology information
Setting your Cookie preference
Most browsers are initially set to accept cookies. However, you can adjust your computer browser settings so that you are informed when a Cookie is being placed on your browser. You can also set your browser to decline or accept all Cookies. However, you must accept Cookies if you need to access pages on the Site that enable you to review or use your confidential account information. These Cookies are essential for Site administration and security.
IMPORTANT NOTE: If you configure your computer to block or erase Cookies, you will not be able to use all or certain parts or features of this Site.
Newer browsers provide sophisticated controls for accepting or rejecting Cookies, including the ability to notify you when your browser encounters a Cookie at a website. Refer to your browser or ISP's Help feature to find out more about how to set these controls. Use the links below to find the latest versions of popular browsers:
DNT Disclosure Pursuant to Section 22575 of CalOPPA
This website complies with California's Online Privacy Protection Act by disclosing the collection and use by MSC and its authorized third parties of your personally identifiable information ("PII"). In addition, if you direct your web browser to send a Do Not Track ("DNT") signal, we may prevent access by you to the Website. In the alternative, we may allow access to the Website, but if we allow access, we will restrict the collection of PII pursuant to your browser's DNT signal. To learn more about DNT signals, please see http://allaboutdnt.com. MSC values our customers' privacy choices and will take all reasonable steps to comply with your affirmative direction to opt-out. See opt-out below.
Information use and sharing
The information that MSC Industrial Supply collects from the Site is used primarily for improving the Site and to notify our customers of updates to the Site, as well as for other marketing purposes within the law. The collected information is also used to describe Site traffic patterns to vendors who are interested in knowing who is viewing their offerings. MSC Industrial Supply may offer you during your registration on this Site, or through future email, the opportunity to receive offers and information about products and services that MSC Industrial Supply believes may be of interest to you. If you do not want to receive any of these offerings or information, you may opt out from such receipt at any time by following the "opting out" procedures listed below.
Sharing information with third parties
From time to time, MSC may provide PII we collect to certain third parties, including:
- companies that supply the products MSC sells and are interested in knowing who is viewing their offerings on the Site;
- reputable companies and organizations whose products and services might be of interest to you;
- vendors we contract with to profile customer purchasing behavior, who also supply this information to other third parties for a fee;
- vendors who place advertisements on MSC’s behalf on various other websites using information we collect about users who have previously visited the Site (e.g., cookies); and
- vendors we contract with to maintain and provide other services relating to the operation of the Site.
In addition, MSC may disclose PII to third parties, including law enforcement agencies, in order to:
- meet any applicable law, regulation, legal process, or enforceable governmental request;
- detect, prevent, or otherwise address fraud, security, or technical issues; and
- protect against harm to the rights, property or safety of MSC, our customers, or the public as required or permitted by law.
Finally, in the event an MSC business is purchased by a third party, the personally identifiable information possessed or used by that MSC business may be transferred to the purchaser together with all the other assets purchased.
At MSC Industrial Supply, the choice is in the hands of our customers. You may OPT OUT if you do not want to receive email commercial advertisements or promotions from us in the future. In order to OPT OUT for any of these purposes, use any of the methods listed below. When corresponding, customers should also include their MSC Industrial Supply account number.
To OPT OUT of email communications:
- Log in to mscdirect.com and modify your profile
- Email us: email@example.com
- Toll-free Customer Service: 1-800-753-7970
Access to, updating or deletion of collected information
Upon request, MSC Industrial Supply will provide to individuals the ability to correct, update, or remove their personal information collected by MSC. Customers shall be responsible for keeping their contact information current and accurate and may do so by checking and, if necessary, modifying their profile.
To request the we correct, update, or remove personal information from our databases:
- Email us: firstname.lastname@example.org
- Toll-free Customer Service: 1-800-753-7970
Making sure our customers feel secure is a top priority at MSC Industrial Supply. MSC Industrial Supply is committed to our customers' needs and is continually working toward setting and improving the security of our Site. www.mscdirect.com currently uses a 128-bit SSL (secure socket layer) for the encryption of transactions on its website. It encrypts all of your personal information, including credit card number, name, and address. Please remember, however, that you are responsible for maintaining the secrecy of your user IDs and passwords and absolute security on the Internet cannot be guaranteed.
This Policy covers only information received or collected by MSC Industrial Supply via the Site. The Site may contain links to the websites of third parties. The third party websites that may be accessed from the Site have separate privacy, data collection, data transfer and email policies. Although MSC Industrial Supply is interested in customer feedback regarding these links, it is not responsible for the privacy practices, security or content of any of them, or for any events that occur as a result of using these links or visiting any of the websites of third parties.
The site is operated in the United States by U.S. Citizens and is made available for U.S. Customers of MSC. The site may be accessible outside of the United States but if you are accessing the Site from outside of the United States, the level of privacy restriction may be lower than if you were accessing the Site from within the United States.
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