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24/7 Customer Care

  • 1-800-645-7270
  • Live Chat
  • Help Center
  • About Us

Return Policy

Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

  • Call 1-800-645-7270 to request a Return Authorization number.
    Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).

  • All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfillment Center from which they originated.

  • Please include a copy of your invoice or packing slip.

  • Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.

  • Materials returned after 30 days from date of shipment will not be accepted.

  • C.O.D. returns will not be accepted.

  • Altered or etched items will not be accepted.

  • Computer Software
    Unopened software may be returned for credit. Opened software will be replaced only if defective.

  • Repairs
    Please call our Technical Service Department at 1-800-645-7270 for the address and phone number of the authorized service center nearest you.

  • Cut-to-Length Products
    Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit.

  • VOC (Volatile Organic Compounds) Limits
    MSC Industrial Supply may be prohibited from offering certain products due to restrictions or requirements of various federal, state, local and other authorities having jurisdiction in these matters. VOC restrictions may change without notice. The online product description will reflect this change, or your sales representative will notify you at time of order if a change occurs.