Dedicated eCommerce Customer Care representatives are available Monday through Friday 7am-10pm ET. General Customer Care is available Monday through Friday 7am-11pm ET and Saturday 8am-5pm ET. For website-related issues call 1-800-753-7970; for all other Customer Care issues, call 1-800-645-7270. The technical team can also be reached via e-mail at customercare@mscdirect.com.
Supplier Support
Frequently Asked Questions
Technical questions will be answered by our eCommerce Customer Care Team. They are available Monday through Friday 7am-10pm ET at 1-800-753-7970. General Customer Care is available Monday through Friday 7am-11pm ET and Saturday 8am-5pm ET at 1-800-645-7270.
To send an e-mail to MSC Customer care team, click the Help link found in the header of MSC website, then click the “Email” link. You can also click the Help link and then click on the “Contact Us” link from the left navigation bar. From the Contact Us link you will be able to fill out a form with your specific message and send it to the appropriate department for prompt turnaround. Please allow at least one business day for a reply to your email.
To request a quote, please login to your existing account or register a new one. This helps us provide you with a personalized experience and keep track of your requests.