Quality Assurance

MSC Industrial Supply and subsidiaries have achieved ISO 9001-2015 registration.

Quality. Confirmed.

Whether searching for the right product, offering expertise or fulfilling an order, we take our commitment to quality seriously. We’ve built reliable, measurable processes to make sure our products and services offer exceptional value and help our customers drive greater productivity, profitability and growth.

ISO 9001-2015 Certification

Statistical Quality Control and Reporting

We constantly monitor quality metrics. Internal measures include inbound item accuracy, inventory, stocking location and outbound package accuracy. External, customer-reported measures include customer comment cards and on-time delivery.

Packing and Shipping

All orders flow through our validation process in which we scan individual items to make sure orders are complete and accurate. Orders are prepared using proper and/or protective packaging and labeling, and are checked for item accuracy, quantity, packaging and documentation.

Product Inspections

To make sure we are always processing the right item, we perform an inbound inspection as items are received and then our inbound coordinators verify the items again. Our packaging department electronically verifies all outbound orders, which we also audit.

Corrective Action Systems

We have documented processes for formal corrective actions, if needed, internally and with our suppliers.

Our Team

Our quality assurance team has the education, training and dedication to continuously raise the bar on quality for our customers. To stay sharp, we conduct regular training, development and continual education in a wide range of disciplines.

MSC's Quality Policy

"To make Stakeholders, Processes, Products, Service and Risk, Better; while achieving compliance."