MSC OneStop® Loyalty Program Terms and Conditions
Last updated 10/6/2026
The following terms and conditions ("Terms") are between you and MSC Industrial Direct Co., Inc., and/or its affiliates ("MSC") and govern your participation in the membership program(s) offered by MSC ("OneStop® Membership Program"). By activating or accepting the benefits of membership in the OneStop® Membership Program, you accept these Terms as a binding agreement between you and MSC.
Your use of the mscdirect.com website and your purchase of items from MSC are also governed by MSC's Website Terms of Use and MSC's Terms and Conditions of Sale.
MSC may in its sole discretion modify these Terms by posting them along with a notice to your membership webpage. If any change to these terms is held to be unenforceable, that change shall be severed from these Terms and shall not affect the validity and enforceability of the remaining Terms. Your continued participation in the Membership Program or receipt of Benefits after any modification of these Terms constitutes your acceptance of the modified Terms.
Benefits
The following benefits ("Benefits") will be made available to you as a OneStop® member:
Free standard ground shipping on orders exceeding the applicable freight threshold before tax
Free shipping upgrades on eligible items
Priority Caller Status via Exclusive 800 number
Access to Metalworking Tech Team (via 800 number)
Fast & Free Sourcing
Additional details and conditions regarding the Benefits will be made available to you on your membership webpage, Frequently Asked Questions (FAQ) document, or other communication, and these details and conditions are hereby incorporated into these Terms. Benefits are limited to certain products sold by MSC and may be limited or restricted depending upon manufacturer or supplier restrictions, inventory availability, order deadlines, and delivery location. Some special handling fees and/or taxes may still apply to eligible items, including but not limited to items with special shipping characteristics. Changing or combining orders or other shipment details may affect the availability of Benefits. All other conditions and exclusions in MSC's Terms and Conditions of Sale apply to purchases made under the OneStop® Membership Program. MSC reserves the right to add, remove, or modify Benefits from time to time in its sole discretion.
Membership
MSC may, from time to time, offer different membership terms to you or to other customers. MSC will notify you in writing of any such offers, which will control over any terms herein. You will always have the option to cancel your membership (see "Cancellation" below).
Cancellation
You may cancel your membership at any time by contacting MSC as specified in the Membership Program FAQ's.
Rules and Restrictions
MSC may accept or refuse participation in the OneStop® Membership Program by any individual or entity in MSC's sole discretion. Eligibility for membership in the OneStop® Membership Program is conditioned upon receipt of a membership invitation by MSC. You may not transfer or assign your membership or any Benefits, including passwords, promotion codes or any other special offers, to any other individual or entity. Only you are entitled to receive the Benefits of your membership. You may not purchase products using the Benefits for purposes of resale, rental, or to ship to your own customers or other third parties.
Member Feedback and Comments
From time to time, you may provide to MSC feedback, comments, ideas, names, designs, logos or improvements with respect to the OneStop® Membership Program ("Feedback"). All Feedback shall be the property of MSC, which may be freely used by MSC without compensation to or approval by you, and you hereby assign to MSC all right, title, and interest to such Feedback.
Termination by MSC
MSC may discontinue or terminate the OneStop® Membership Program at any time, with or without notice. MSC may also suspend or terminate your membership at any time, with or without notice, including if MSC determines that you have violated these Terms, the Website Terms of Use, the Terms and Conditions of Sale, or applicable law.
Limitation of Liability
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN MSC'S WEBSITE TERMS OF USE AND TERMS AND CONDITIONS OF SALE, IN NO EVENT WILL MSC OR ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE ONESTOP® MEMBERSHIP PROGRAM. ANY LIABILITY ARISING FROM THE PURCHASE OF PRODUCTS REMAINS SUBJECT TO MSC'S TERMS AND CONDITIONS OF SALE. LIABILITY ARISING SOLELY FROM PARTICIPATION IN THE ONESTOP® MEMBERSHIP PROGRAM SHALL NOT EXCEED $100. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP. CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
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