Once you log in to your account page, you can navigate to your Order History. There, you will be able to locate the item you’d like to return in either the All Orders or Shipped Orders tab. Ensure that the item is in an invoiced status and select the Return Item button. Add the return quantity, the reason and add any comments if applicable. Continue to the Review Return screen and then confirm your return. You will then be brought to the Return Authorization screen.
Return Policy
Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
Call 1-800-645-7270 to request a Return Authorization number.
Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfillment Center from which they originated.
Please include a copy of your invoice or packing slip.
Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
Materials returned after 30 days from date of shipment will not be accepted.
C.O.D. returns will not be accepted.
Altered or etched items will not be accepted.
Computer Software | Repairs | Cut-to-Length Products | VOC (Volatile Organic Compounds) Limits |
|---|---|---|---|
Unopened software may be returned for credit. Opened software will be replaced only if defective. | Please call our Technical Service Department at 1-800-645-7270 for the address and phone number of the authorized service center nearest you. | Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit. | MSC Industrial Supply may be prohibited from offering certain products due to restrictions or requirements of various federal, state, local and other authorities having jurisdiction in these matters. VOC restrictions may change without notice. The online product description will reflect this change, or your sales representative will notify you at time of order if a change occurs. |
Frequently Asked Questions
All FAQsYou can access the status of any return by selecting the Review Return Status option, which is next to the item you had returned. It is also accessible from the Return Item tab.
To view your Online Return options, log in to your account and navigate from the Account page to your Order History page. Returns can be started after locating the item you’d like to return.
To request a quote, please login to your existing account or register a new one. This helps us provide you with a personalized experience and keep track of your requests.