Whether searching for the right product, offering expertise or fulfilling an order, we take our commitment to quality seriously. We’ve built reliable, measurable processes to make sure our products and services offer exceptional value and help our customers drive greater productivity, profitability and growth.
We achieved ISO 9001-2015 registration as another way to extend the value we deliver to our customers. This global standard means you can trust that the items you order from MSC are handled, packaged and shipped properly and arrive the way you expected.
ISO 9001-2015 is based on a number of quality management principles, including a strong customer focus, the motivation and involvement of top management, the process approach and continual improvement. Among the processes we use:
Statistical Quality Control and Reporting:
We constantly monitor quality metrics. Internal measures include inbound item accuracy, inventory, stocking location and outbound package accuracy. External, customer-reported measures include customer comment cards and on-time delivery.
Packing and Shipping:
All orders flow through our validation process in which we scan individual items to make sure orders are complete and accurate. Orders are prepared using proper and/or protective packaging and labeling, and are checked for item accuracy, quantity, packaging and documentation.
To make sure we are always processing the right item, we perform an inbound inspection as items are received and then our inbound coordinators verify the items again. Our packaging department electronically verifies all outbound orders, which we also audit.
Corrective Action Systems:
We have documented processes for formal corrective actions, if needed, internally and with our suppliers.
Our quality assurance team has the education, training and dedication to continuously raise the bar on quality for our customers. To stay sharp, we conduct regular training, development and continual education in a wide range of disciplines.
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