Effective 3/1/2017

Thank you for visiting MSC’s Better MRO website at mscdirect.com/betterMRO (the “Website”). Please review this privacy policy (the "Policy") which describes how information about you may be collected and used via your use of the Website. We encourage you to contact us anytime with questions or feedback about this Policy or how we can use information about you.

Information covered by this policy

This Policy covers personally identifiable information and other visitor information that may be collected by MSC and our advertising partners and affiliates through use of the Website.

Cookies, Beacons and other technology information

A Cookie is a small file stored on your computer by a website to give you a unique ID (each, a "Cookie"). The Website uses Cookies to track users, to recognize users in order to present more personalized content, to improve and enhance users’ experience on the Website, and to advertise and market our products and services, including by targeting specific or promotional offers. Cookies are also used to assist MSC in improving the performance or usability of the Website.

MSC may also contract with third party data collection and reporting services (“Third Party Services”) to collect and analyze information regarding your use of the Website. The Third Party Services may store data or use Cookies on MSC’s behalf to collect such information. The Third Party Services are contractually prohibited from using information obtained in the course of providing these services to MSC in any manner other than solely for MSC’s business purposes and in accordance with this Policy.

The Website may also use a technology called "web beacons" or "tracking pixels." These may also be referred to as "Action Tags," "Clear GIFs" or "Web Beacons" or "Web Bugs." This technology, which may also involve the use of Cookies, allows us to monitor activity on the Website and to understand which pages you visit. These tracking pixels allow us to understand the effectiveness of our advertising and marketing and are used to help us optimize and tailor the Website for you and other users, as well as to recognize users by accessing Cookies for the use and purposes noted above. In addition, Web Beacons allow us to know whether or not you received and opened our emails to you.

DNT Disclosure Pursuant to Section 22575 of CalOPPA

This website complies with California's Online Privacy Protection Act by disclosing the collection and use by MSC and its authorized third parties of your personally identifiable information ("PII"). In addition, if you direct your web browser to send a Do Not Track ("DNT") signal, we may prevent access by you to the Website. In the alternative, we may allow access to the Website, but if we allow access, we will restrict the collection of PII pursuant to your browser's DNT signal. To learn more about DNT signals, please see http://allaboutdnt.com. MSC values our customers' privacy choices and will take all reasonable steps to comply with your affirmative direction to opt-out.

Collection of Information

MSC Industrial Supply may collect personally identifiable information about you and your browsing history, and other information regarding your usage of the Website, including without limitation:

  • First name and last name
  • Email address
  • IP address

You consent to your information, including personally identifiable information, being collected, used, disclosed and stored by us and our partners and/or affiliates, only as described by this Privacy Policy and the Website Terms of Use.

MSC’s User of Information Collected

The information that MSC collects through the Website is used primarily to improve the Website and to notify our customers of updates to the Website, as well as for other marketing purposes within the law. The collected information is also used to describe Website traffic patterns to our business partners. MSC may use your contact information to offer you the opportunity to receive offers and information about products and services that MSC believes may be of interest to you. If you do not want to receive any of these offerings or information, you may opt out from such receipt at any time by following the "opting out" procedures listed below.

Sharing of Information Collected with Third Parties

From time to time, MSC provides user information, such as users’ browsing patterns, to vendors or partners.

MSC also occasionally makes user information, such as names and addresses, available to reputable companies and organizations whose products and services might be of interest to you.

MSC uses third party vendors to advertise on various other websites by providing these vendors with information users have given us (e.g., an email address) and information we collect about users who have previously visited our site (e.g., cookies). This means that we could advertise to previous visitors to our Website. These ads could be in the form of advertisements in search results, banner ads on third party websites, or in other forms.

Finally, we may engage other companies to perform functions on our behalf, such as maintaining the Website, providing services related to the Website, collecting information, sending and receiving electronic mail and other functions related to our business and services (collectively, "Site Vendors"). In order to provide these services, the Site Vendors may receive, or have access to, your information. We will only provide to Site Vendors, or otherwise make accessible, information reasonably necessary to perform their duties and we will take steps to obligate our Site Vendors to safeguard your personally identifiable information, and refrain from using it for any other purpose.

In addition to the transfers of personally identifiable information described above, in the event an MSC business is purchased by a third party, the personally identifiable information possessed or used by that MSC business may be transferred to the purchaser together with all the other assets purchased.

Opting out

You may OPT OUT if you do not want to receive email commercial advertisements or promotions from us in the future.

To OPT OUT of email communications:

Access to, updating or deletion of collected information

Upon request, MSC will provide to individuals the ability to correct, update, or remove their personal information collected by MSC.

To request that we correct, update, or remove personal information from our databases:


This Policy covers only information received or collected by MSC and/or its partners and affiliates via the Website. The Website may contain links to the websites of third parties. The third party websites that may be accessed from the Website have separate privacy, data collection, data transfer and email policies. Although MSC is interested in customer feedback regarding these links, it is not responsible for the privacy practices, security or content of any of them, or for any events that occur as a result of using these links or visiting any of the websites of third parties.

Non-U.S. Users

The site is operated in the United States by U.S. Citizens and is made available for U.S. users. The Website may be accessible outside of the United States but if you are accessing the Website from outside of the United States, the level of privacy restriction may be lower than if you were accessing the Website from within the United States.


By your use of the Website, you consent to this Policy. MSC reserves the right to change this Policy at any time. All changes will be posted on this page. Your continued use of the Website will constitute your acceptance of such changes. Check back regularly for updates to this Policy and the latest privacy policy information.


If you have any questions or suggestions regarding our Privacy Policy, please contact MSC by email at privacy@mscdirect.com or call 1-800-753-7970 toll free.


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